Privacy policy

Information We Collect

CircuitSouk collects personal and non-personal information to provide and improve our services. This includes:

  • Order Information: Name, email address, shipping address, payment details (processed securely through our payment partners)
  • Device Information: IP address, browser type, operating system for analytics and security
  • Usage Data: Product interaction, website navigation patterns
  • Cookies: Essential cookies for site functionality and optional analytics cookies (manage preferences through browser settings)

How We Use Your Information

Your data is processed lawfully for these primary purposes:

  • Order processing, fulfillment, and customer support
  • Website optimization and personalized shopping experience
  • Fraud prevention and security measures
  • Anonymous analytics for business improvement
  • Marketing communications (only with explicit consent)

Data Sharing & Third Parties

We share information only when necessary with:

  • Payment processors for transaction completion
  • Shipping carriers for order delivery
  • Legal authorities when required by law

We never sell customer data to third-party marketers.

Data Security

We implement industry-standard measures including:

  • SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Regular security audits
  • Limited employee access to sensitive data

Your Rights

Under GDPR, CCPA and other privacy laws, you may:

  • Request access to your personal data
  • Request correction or deletion of information
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • Request data portability where applicable

To exercise these rights, contact us at [email protected].

Data Retention

We retain personal data only as long as necessary for:

  • Order processing and warranty periods (typically 5 years)
  • Legal compliance requirements
  • Legitimate business needs

International Data Transfers

As a global business, data may be transferred internationally with appropriate safeguards including:

  • EU Standard Contractual Clauses
  • Privacy Shield frameworks where applicable

Children's Privacy

We do not knowingly collect data from individuals under 16. If we become aware of such collection, we will take steps to delete the information.

Policy Changes

We may update this policy periodically. Continued use of our services constitutes acceptance of the current policy.

Contact Us

For privacy-related inquiries, contact our Data Protection Officer at [email protected].